Your privacy matters to us. Learn how we collect, use, and protect your information.
Last Updated: February 13, 2026
The Change System ("we," "us," or "our") operates the NGEN mobile application and the website at www.thechangesystem.org (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
We are committed to protecting the privacy of our users, particularly the young people we serve. Please read this policy carefully. By using our Services, you agree to the practices described in this policy.
When you create an account or use our Services, we may collect:
When you use the NGEN app, we automatically collect:
| Data | Purpose |
|---|---|
| Name & Profile Photo | To display your identity to friends and community members within the app |
| Phone Number | Account authentication and login verification |
| Date of Birth & Graduation Year | To ensure age-appropriate content and program eligibility |
| Location (when checking in) | To verify your presence at an opportunity for check-in credit |
| Swipes & Activity | To personalize your feed, show friends' activity, and track MentorChip earnings |
| Push Notification Token | To notify you about new opportunities, friend activity, and program updates |
NGEN includes social features that allow community members to see each other's activity:
Users you connect with can see when you show interest in or check in to opportunities.
Your check-ins, interests, and redemptions may appear in the activity feed visible to your community.
Other users may see your name and photo on opportunity cards you've shown interest in.
You can manage your friend connections within the app.
The NGEN app stores data locally on your device using encrypted SQLite databases for offline functionality. This means the app works even without an internet connection.
Your data is synced to our secure servers to enable social features, cross-device access, and data backup.
Data transmitted between the app and our servers is encrypted using industry-standard HTTPS/TLS protocols.
Access to user data is restricted to authorized personnel only and is used solely for operating and improving the Services.
We do not sell, trade, or rent your personal information to third parties. We may share limited information in the following circumstances:
Our Services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at the address below so we can take appropriate action.
View your personal information within the app at any time.
Enable or disable location permissions through your device settings.
Enable or disable push notifications through your device settings.
Request deletion of your account and associated data. We will process your request within 30 days.
Update your profile information directly within the app.
Request a copy of your data by contacting us.
We retain your personal information for as long as your account is active or as needed to provide our Services. If you request account deletion:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you through the app.
If you have questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, please contact us:
The Change System